By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
PRIVACY POLICY
We know that privacy is important to you. Your privacy is important to us too. This Notice explains how Porch & Patio Co. and its affiliates collect information from or about you when you visit the website or any applications that link to this policy, and how we use, maintain, protect and disclose that information. Should you have any questions about this policy, or our privacy practices more generally, please email us at info@porchandpatioco.com.
You can also call us at 913-368-7744.
PERSONAL INFORMATION WE COLLECT
Contact Information: such as your name, address, telephone number, email address, and/or username and password, if you choose to create them.
Transaction Information: such as credit or debit card information, address and other information related to a billing or payment transaction, including things like information submitted to schedule an appointment and register for appointment reminders.
Client Services/Customer Care/Technical Assistance and Other Inquiries: such as, questions or comments you submit through online forms or via email. For instance, if you contact us by phone, we may record the conversation and or keep summaries or notes of the call.
Other Information You Provide: any other information you may provide to us directly through our websites for things like whitepapers or surveys, or through social media.
Porch & Patio Co. collects other information online automatically when you visit our websites or applications, which may also be described in our Cookie Notice. This can include things like:
Device Information: including your IP address, browser types, operating system, device types and device IDs or advertising identifiers.
Usage Information: such as your browsing activity while on our websites or applications, what pages you visit and what you click, forms you complete or start to complete, search terms you use, whether you open emails and interact with content, access times, error logs and similar information.
Porch & Patio Co. may also receive information about you from others, such as updated address information if we discover the information we have is no longer current.
HOW TO REVIEW AND CHANGE PERSONAL INFORMATION
If you create a Porch & Patio Co. account, you may review and change your personal information by logging in to My Account, clicking on your name at the top of the screen and then clicking on “Manage Profile,” or by logging into our billing portal and then clicking “Manage My Account” and then “My Profile,” then clicking on the “Cancel/Change/Confirm” link and “Manage my Account.”
HOW WE USE PERSONAL INFORMATION COLLECTED
We may use your personal information:
- as reasonably necessary and proportionate to fulfill the purposes for which the information was provided
- to provide information, products or services
- to audit and measure user interaction with our websites, so we can improve the relevancy or effectiveness of our content and messaging
- to develop and carry out marketing, advertising and analytics
- to provide texts or emails containing information about our products or services, or events or news, that may be of interest to recipients, as permitted by law
- to deliver content and products or services relevant to your interests, including targeted ads on third party sites
- to detect security incidents or monitor for fraudulent or illegal activity
debugging to identify and repair errors - to comply with laws, regulations or other legal process
We may also use your personal information to:
- provide you with the services and products you request or that have been ordered.
- process or collect payments for our services
- respond to your questions and otherwise provide support you request.
HOW WE SHARE YOUR PERSONAL INFORMATION
We do not sell or share your personal information with any third-party companies. If there are changes to how we share personal information, you will be notified and asked for approval prior to a change taking place. Your information will be shared within all KC Heart & Home llc scopes of business, including Porch & Patio Co., KC Heart & Home Landscaping, and joyfulE.
COOKIE NOTICE
Our websites, like almost all other websites, use cookies and other technologies to collect and share information.
KEEPING YOUR INFORMATION SECURE
Porch & Patio Co. has adopted physical, technical and administrative measures that are designed to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of personal information. We cannot, however, ensure or warrant the security of information. No security measures are infallible.
HOW CAN YOU HELP PROTECT YOUR INFORMATION
If you are using a KC Heart & Home, Porch & Patio Co., or joyfulE website or application for which you registered and chose a password, you should not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Porch & Patio Co. website and close your browser window when you have finished your work.
Please note that unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us.
INTELLECTUAL PROPERTY RIGHTS
The Site and its original content, features, and functionality are owned by KC Heart & Home LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
PAYMENT POLICY
ACCEPTABLE PAYMENT METHODS
All Credit Cards and bank transfers in the for of ACH payments are accepted. We are not currently taking in person payments for services, via any website transactions.
Acceptable forms of payments for our physical pop-up events, will include all of the above and cash payments.
We do not accept physical check payments at any time.
RETURN POLICY
We work with live plant material and cannot guarantee the success of those plants. We do not offer refunds but will replace any items that have failed within 48 hours of delivery, for custom pots, Made to Bloom inserts, and any of our live plant arrangements.
Other physical product that is damaged, we will exchange within 48 hours of delivery or purchase.
There are no refunds available. Client satisfaction is our main priority, if you have issues with any of our products we want to know and are willing to work with you to create a more satisfactory experience. Please reach out to us at info@porchandpatioco.com or call us at 913-368-7744.
